Refund policy

Vyssaria accepts return requests within 30 days from delivery. To ensure that your return is handled correctly, please contact us before sending any product back.

Requesting a Return

To request a return:

  1. Contact info@vyssaria.com within 30 days from delivery.
  2. We will review your return request.
  3. If your return is approved, we will provide the applicable return instructions, including where and how the item should be sent.
  4. Follow the approved instructions when sending your item back.
  5. Once the returned item is received, it will be inspected.
  6. If the return is approved following inspection, the refund will be processed according to the timeframe below.

Products sent back without first obtaining return approval may not be processed through the approved return procedure.

Return Shipping

Return shipping is free for approved returns.

After your return request has been reviewed and approved, we will provide the applicable return shipping instructions.

Return Destination

A return address is provided as part of the approved return process where applicable. Please do not independently send products to the business address shown below.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Vyssaria's Operating Address is provided for business identification and transparency and is not identified as the default return destination.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact info@vyssaria.com with your order information and details about the issue.

We will review the request and provide the applicable instructions for resolving it.

Please do not send the item back before receiving return instructions.

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@vyssaria.com. We will review the request and, if approved, provide the applicable exchange and return instructions.

Return shipping is free for approved exchanges.

Cancellations

Orders may be canceled before shipment.

If you would like to request a cancellation, contact info@vyssaria.com as soon as possible. An order that has already shipped can no longer be canceled under this cancellation provision.

Inspection of Returns

After a returned item is received, Vyssaria will inspect it within 1–3 business days after receipt.

We will determine whether the return is approved following the inspection.

Refunds

For an approved return, the refund will be processed within 10 business days after inspection and approval.

Refunds are issued to the original payment method.

The time required for the refunded amount to appear after Vyssaria processes it may depend on the applicable payment method or financial institution.

Restocking Fee

No restocking fee is charged.

Need Help With a Return?

For return, exchange, cancellation, damaged-item, incorrect-item, or refund questions, contact us at:

Contact Email: info@vyssaria.com

Response Time: Within 48 business hours

Contact & Business Information

Store Name: Vyssaria
Operating Address: 938 El Campo Dr, Pasadena, CA 91107, United States
Contact Email: info@vyssaria.com
Operating Hours: 10:00 AM–6:00 PM (GMT-8)

The address above is Vyssaria's Operating Address. It is not identified as the standard Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.