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FAQs
What types of lighting does Vyssaria offer?
Vyssaria offers chandeliers, pendant lights, wall lights, and related lighting products.
For information about a specific fixture, review the details provided on its product page. If you need clarification before ordering, contact us at info@vyssaria.com.
How can I determine whether a light is suitable for my project?
Because lighting requirements can vary by space and project, we recommend reviewing the information provided on the individual product page before placing an order.
If you need clarification about information shown for a particular product, email info@vyssaria.com with the product you are considering and your question.
Where does Vyssaria ship?
Vyssaria currently ships within the United States.
We provide free standard shipping on orders within our selling region.
How long will my order take to arrive?
Orders have a 2–5 business day handling time, followed by an estimated 7–12 business day transit time.
The overall estimated delivery timeframe is 9–17 business days.
Business days are Monday–Friday, and our order cut-off time is 4:00 PM (GMT-8).
Delivery timeframes are estimates rather than guaranteed delivery dates.
How will I receive tracking information?
After your order has shipped, Vyssaria will send you an email containing a tracking link.
If you have a question about your shipment or tracking information, contact info@vyssaria.com.
Can I cancel my order after placing it?
Orders may be canceled before shipment.
If you would like to request a cancellation, contact info@vyssaria.com as soon as possible. Once an order has shipped, it is no longer eligible for cancellation under this provision.
What is Vyssaria's return policy?
You may request a return within 30 days from delivery.
To begin a return, contact info@vyssaria.com. We will review your request and, if approved, provide the applicable return instructions and return destination.
Return shipping is free for approved returns, and Vyssaria does not charge a restocking fee.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Can I exchange a lighting product?
Yes. Exchanges are available for eligible products.
Contact info@vyssaria.com to request an exchange. If approved, we will provide the applicable instructions.
Return shipping is free for approved exchanges.
How long does a refund take?
After a returned item is received, it is inspected within 1–3 business days after receipt.
If the return is approved following inspection, the refund is processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Which payment methods does Vyssaria accept?
Vyssaria accepts:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
All purchases are processed in United States Dollars (USD).