Payment Policy

Last Updated: 2 January 2026

At Vyssaria, we are committed to providing a secure, transparent, and reliable checkout experience. These Billing Terms and Conditions explain how payments are processed, the currency used for transactions, and how billing-related matters are handled when you place an order on our website.

Accepted Payment Methods

Vyssaria currently accepts payments exclusively through PayPal. Customers may complete their purchase using a PayPal account balance, linked debit cards, linked credit cards including Visa, Mastercard, and American Express, or connected bank accounts, depending on their PayPal account settings. All payments are processed directly through PayPal’s secure payment gateway, and no alternative payment methods are accepted at checkout.

Currency for Transactions

All purchases made on the Vyssaria website are processed in MYR (Malaysian Ringgit). If you are using an international PayPal account or a payment method denominated in another currency, PayPal may apply its own currency conversion rates or additional fees, which are determined solely by PayPal.

Secure Payment

All transactions on our website are protected using SSL (Secure Socket Layer) encryption to ensure that your payment information is transmitted securely. Vyssaria does not store, process, or have access to your full payment details at any time. Sensitive financial information is handled exclusively by PayPal in accordance with its security and privacy standards.

Payment Authorization

When you place an order, your payment is immediately authorized through PayPal. Order processing begins only after PayPal successfully confirms the transaction. Vyssaria reserves the right to cancel or delay an order if a transaction is flagged by PayPal as incomplete, unverified, or high-risk.

Refunds and Billing Adjustments

If a refund is approved in accordance with our Return and Refund Policy, the refunded amount will be issued directly to the original PayPal account used for the purchase. Refunds are processed within 14 business days, depending on PayPal’s processing timelines. Refunds cannot be redirected to a different payment method or account.

Shipping Policy Overview

Vyssaria offers free shipping within Malaysia, with orders processed within defined handling times and delivered based on destination-specific transit timelines. Full details regarding order processing, delivery estimates, and shipping conditions are available on our Shipping Policy page at: https://www.vyssaria.com/pages/shipping-policy

Return & Refund Policy Overview

Returns are accepted only for eligible defective or incorrect items within a specified return window. Approved refunds are issued to the original payment method. Complete terms, conditions, and eligibility requirements can be found on our Return and Refund Policy page at: https://www.vyssaria.com/pages/return-refund-policy

Privacy Policy Overview

Vyssaria values your privacy and is committed to protecting your personal information. Customer data is collected and used solely for order processing, customer support, and legal compliance. Full details on how we handle and protect your information are outlined in our Privacy Policy at: https://www.vyssaria.com/pages/privacy-policy

Google Merchant Center Compliance

Vyssaria complies with Google Merchant Center policies and maintains transparent, accurate, and up-to-date billing and checkout information. All pricing, payment methods, refund terms, and customer contact details are clearly disclosed to ensure a compliant and trustworthy shopping experience.

Need Help?

We're here to help!
Whether you have questions about our lighting products, your order, or anything else, the Vyssaria team is ready to assist you.

Customer Support

Email:
info@vyssaria.com

Business Address:
7, Tingkat Binjai 12,
Taman Sri Rambai,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia

Operating Hours:
Monday – Friday, 9:00 am – 5:00 pm (GMT+8)

Response Time:
We aim to respond to all inquiries within 2 working days.